Shipping Policy

Thank you for visiting and shopping at 2metreu Following are the terms and conditions that constitute our Shipping Policy.

  1. We know that your order arriving on time is essential to you! The total shipping time will be the Processing time + Delivery time.
  2. Once you have placed an order, this cannot be cancelled at any stage. The contract is completed on receipt of the order.
  3. The estimated date for delivery of the products is set out in the Confirmation email, which will be sent within 24-48 hours after you have received a confirmation of the order email. This date is an estimate only, and we do not guarantee to deliver the products on that date.

Shipping Rates & Delivery Estimates

  • As every order is unique, shipping costs vary depending on the chosen delivery method, weight, and destination of your order. The best way to get the information about the delivery price is to add the product(s) you want to purchase to the bag and proceed to checkout. Here, choosing the delivery option and indicating your address, the delivery price will be automatically updated and visible.
  • At present we offer Free Shipping on UK orders ober £50 (otherwise £2.50) with delivery within 3-7 days. EU Shipping £8 , 5-10 working days. Worldwide Shipping £12.50, 7-12 working days.
  • The Company is not responsible for shipment delayed situations that are outside of our control, such as a strike, natural disaster, or severe weather storm.
  • We are not responsible for the items you have placed in the mail. We will not cover you for loss by courier company. If your items get lost in the mail, you will need to lodge a formal investigation with the courier company for them to cover you for the loss/damages of your items. We will not pay to cover the cost of postage and lost items in the mail, although will be your primary contact for loss/damages under their services.

Shipment confirmation

You will receive a Shipment Confirmation email once your order has shipped. Please allow 1-3 business days to receive a code.

Customs, Duties, and Taxes

2metreu Ltd is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the customer's responsibility (tariffs, taxes, etc.).

BREXIT UPDATE: If the consignment value of your order is €22 or below, the order can be imported by your customer free of Import VAT and duties.
If the consignment value is above €22 but below €150, you will be liable to pay only Import VAT which will typically be collected by the courier, who will also generally hold the parcel until payment is made.
If the consignment is above €150, you will be liable to pay Import VAT and Duties, which will again be collected by the courier.

 

This document was last updated on July 30, 2022